The Office Furniture Heaven Blog
Inspiration comes from many places. Read about some of the things that excite us.Michael Gansl and Chad Eaves Discuss Creating Wow in Your Business with Marc Schwartzberg
OFH CEO Marc Schwartzberg recently had the pleasure of participating in a podcast with Michael Gansl (of Voice of Reason Consulting) and Chad Eaves about how to create a 'Wow' in your business. In this insightful conversation, Marc talks with Michael and Chad about the significance of prioritizing customer experience at OFH.
As a company that receives a lot of repeat business and word of mouth referrals, Marc believes that personal interaction and anticipating customers' needs are key to success in a competitive industry. That is why OFH's primary focus is providing exceptional customer service and building a positive business reputation. Although mistakes sometimes happen throughout the process, anticipating a customer’s needs and providing exceptional service at every step will create the “Wow” experience that will leave a positive and lasting impression.